Our Policies

Fees

Services provided are billed at an per project rate. Project requirements are scoped out and agreed upon by both the client and myself, before any work begins.

Meetings

In-person meetings are considered billable and are billed at an hourly rate, plus any associated travel expenses.

Rush Fees

Services required by the client sooner than standard turnaround time will be billed an extra 20%.

Weekend Requests

Services provided during weekend hours are billed at an hourly rate, plus an additional charge of 75%.

On-Site Services

Services performed at the client site are billed at a standard rate, plus an additional charge of 75%.

Local Delivery

charges are accessed based on time and travel reimbursement.

Turnaround/Lead Times

All of our turnaround times are estimates only and NOT guarantees. Under no circumstances will a refund be honored for a delay in AMW Designs’s estimated turnaround time. Standard turnaround times can vary from project to project. Project time frames are agreed upon at each project’s commencement. AMW Design’s standard turnaround time is 10 business days for initial return of prototype and/or concept design. Miscellaneous edits and similar requests require a 10 business day turnaround without incurring rush fees.

Delays in project completion may occur when:
There is a delay in payment.
Changes are made to the project proposal or significant rework of the
components of the project’s scope.
There is a delay in the receipt of any materials from the client that are
necessary for completion of the project.

Payment Terms

50% upon execution of contract and then monthly increments due every calendar month until project completion. These increments will be based on agreed upon project charges, detailing the latest work, and will be e-mailed to the client in the form of a monthly invoice. Project commencement is contingent upon receipt of the aforementioned 50% down payment.

Payment is due thirty days after the receipt of each invoice. Late payment is defined as payment that is not received within thirty days of receipt of invoice.

AMW Design reserves the right to remove all web content from the internet and to halt all project production, including unrelated work that is being provided by AMW Design to the client, upon failure to receive prompt payment from the client. If this action is taken, AMW Design is not responsible for any lost business during website down time. Any remaining balance is due upon completion of each project.

If the amount remains delinquent for more than 6 months, the account will be turned over to a collection agency or appropriate legal resource.

Cancellation

In the event that work is canceled at the request of the client, AMW Design shall have the right to retain the original deposit, with all work completed as of such time to be delivered to the client. Should this amount be deemed insufficient by AMW Design for time and expense already invested in the project, additional payment may be due. If additional payment is due, this will be billed to the client within ten (10) business days of notification to stop work.

Legal

Content – AMW Design is not responsible for the content of any website or print material. AMW Design has no control over any information, materials, or products found thereon. Any content deemed unsuitable or illegal by AMW Design will not be included in any final project.

Refusal of Service – AMW Design reserves the right to refuse service for any website or print material that that it feels is not legal, moral, or in the best interests of AMW Design. AMW Design may cancel client contracts for failure of the client to abide by its terms.

About amwilkinson

I am a college student at Full Sail University. Studying Graphic Design, This month our main project is to create a blog talking about something in the design industry. So here I am and I'm ready to chat!

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